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Terms and Conditions

Swimwear

swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, or worn and may be sent back to the customer.

Jewellery

For hygiene purposes be advised that we do not accept returns of earrings to avoid infections.

Footwear

When trying on shoes please be careful not to scratch the soles - all shoes should be tried on a carpeted surface before wear. Please return all footwear in the original packaging with dust bags and shoe boxes as these are considered part of the product. 

Colours

We have used the best lighting possible to obtain accurate colours of the products that appear displayed  on Kate Diaz Handcrafted Fashion website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Exchange, Returns, Delivery, Distributors

Exchange

We are happy to refund any item that you are not completely happy with when you return* it to us in saleable condition by post within 14 days of receipt. Refunds will be credited to your original method of payment. 

Please note all items must be returned with all tags on as new, unworn. Your item should be returned in its original packaging. This may not apply if there is a *fault with your item or if your item is *unfit for purpose. We regret that we do not refund outgoing postage, refunds will be made for the cost of the item only. We regret that we cannot apply discount codes retrospectively.

Returns and refund

For domestic and international returns we highly advise you keep the proof of postage, as we CANNOT be responsible for goods lost or damaged in transit without it and use sign for service so you can track when the goods are back in our custody. 

No money will be refunded if the items are not securely sent back to our address and delivered to us.

Address:

FAO RETURNS
Kate Diaz Handcrafted Fashion
74 Horsenden Lane South Perivale
UB6 8AE
London, United Kingdom 

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities. Please note that when paying in foreign currencies, your bank may charge a conversion rate. If you are unsure about the rate of conversion please contact your bank.

Delivery

Kate Diaz handcrafted fashion will accept orders to be delivered all over the world. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 15 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by Kate Diaz handcrafted fashion. For every order placed on the www.katediaz.co.uk website, We can issue an invoice for the goods shipped. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.

We insure each purchase during the time it is in transit until it is delivered to you. You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it.  

Most orders will be dispatched within 1 working day subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

We insure each purchase during the time it is in transit until it is delivered to you. You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it.

JURISDICTION

This website is controlled and operated by Kate Diaz Handcrafted Fashio in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.

COPYRIGHT STATEMENT

This website is owned and operated by Kate Diaz Handcrafted Fashion, London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Kate Diaz Handcrafted Fashion and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Kate Diaz Handcrafted Fashion.

GENERAL

We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.